How can I register to AlJazira Digital channels (AlJazira SMART mobile app and AlJazira Online)?

You can register to AlJazira Digital channels by visiting AlJazira Online website or by downloading AlJazira SMART mobile application and click on new user. You also must have an active account with Bank AlJazira and an active debit or credit card. You will also need to have the registered mobile number with you to receive the one time password to complete the registration process and to login.

What transactions can I perform using Digital Channels?
You can perform many transactions through our digital banking channels, service like money transfers locally and internationally, opening additional accounts, bill payments, credit card payment, requesting credit cards, government payments, checking account transactions, requesting electronic documents, subscribing to new IPOs, selling IPOs and many other services.

Is it safe to use AlJazira SMART or AlJazira Online?
Yes, it is safe to use AlJazira SMART and AlJazira Online as we use advanced security protocols to protect all of your information, for example, you will need to register your device as a trusted device to perform any transactions, you will also need to enter one time password for all financial transactions, you will also receive a verification call when adding any new beneficiary. Also, it is absolutely important that you keep your username and password private and never share them with any one, it is also important that you don’t share any of the One Time password with anyone for any transaction In case you had a suspicions regard any fraud effecting your account, you can block your account immediacy from the self-services menu, or you can call AlJazira phone on 8002440404

Do I need to pay for using AlJazira SMART app and AlJazira Online?
No, online banking mobile application is free for bank AlJazira customers. However, some transactions may incur transaction fees, such as Money Transfers and Credit Cards applications.

Do I need special mobile devices to use AlJazira SMART application?
You need a smartphone or tablet with a compatible operating system (iOS or Android) to use AlJazira SMART.

Can I access AlJazira SMART app and AlJazira Online outside of the country?
As long as you have the mobile SIM card with you to receive the one time password, you will be able to access your account.

What should I do if I encounter issues with AlJazira SMART app or AlJazira Online?
If you encountered any issue with AlJazira SMART app and AlJazira Online, you can contact AlJazira phone for assistance on 8002440404 or raise a complain online on our public website on the following link https://www.bankaljazira.com/en-us/Contact-Us/Complaint-and-Suggestions

What should I do if I lost my mobile device that has AlJazira SMART app installed?
If you lose your mobile device that has the online banking mobile application installed, you should contact AlJazira Phone immediately on 8002440404 to disable access to your account through that device.