Complaint and Suggestions

Complaint Follow-Up

We welcome your complaints and suggestions, kindly contact us on the following number:

Phone: +966 9 2000 6666 or 800 244 0505

Mail: P.O. Box 6277 Jeddah 21442

Visit the complaint department in Riyadh Regional Office

Or by filling up the form below:


Fax: +96611 431 5803



If you would like to escalate the complaint, please send us an email to the email address below and provide us with the complaint number.

In the event that the complaint concerns fraud or requires suspending a card or account, you must contact the banking phone or use the instant chat 8002440404

Then you will receive SMS through your mobile contains complaint reference No. and the expected period to be counseled from the date of receiving complaint.

Note: make sure the phone number you have associated with your account is up to date.

Your bank will reply to you within the expected period that mentioned on the SMS once you received the reference of the complaint.

More time may be needed by your bank to review your complaint if it’s related to (chargeback, insurance matters, property issues) your bank will reply to you within 45 working days or less of receiving your complaint) and also your bank will send you a holding reply that it is still reviewing your complaint.

You will receive call from bank staff to measure how satisfied are you in dealing with your complaint to close a result you will get SMS (complaint has been closed).