Company Name: Bank AlJazira Commercial Registration No. 4030010523 Registered Address: 7724 King Abdul Aziz Branch Rd - Ash Shati Dist. Unit No 1 Jeddah 23513 - 3551 Kingdom of Saudi Arabia
At Bank AlJazira ("the Bank”, “We”, “Us”), headquartered in the Kingdom of Saudi Arabia, we place the utmost importance on your privacy. This policy covers all our products and services and ensures full compliance with the Personal Data Protection Law and the standards and controls of the Saudi Data and Artificial Intelligence Authority (SDAIA). We are committed to protecting your personal information through secure mechanisms and only collect the minimum necessary data to enhance your services and overall experience, always with your explicit consent.
This privacy notice informs how Bank AlJazira collects, uses, stores, shares, and processes your personal data. Our goal is to offer Sharia-compliant, high-quality financial products and services, while adhering to the highest data privacy standards. We clarify the legal basis for our data processing and the security measures we take to protect your personal data from unauthorized access or any misuse or loss. Your trust in us is of paramount importance, and we are committed to transparent and responsible data handling practices, in accordance with the Personal Data Protection Law in the Kingdom of Saudi Arabia.
At Bank AlJazira, our location-based services determine your location using satellite, mobile, or other networks. These technologies may involve sharing your location data with us to offer high protection and features like finding our nearest branches or receiving location-based notifications. Your location data will not be used to identify you without your explicit consent.
We may collect and process your personal data where necessary in accordance with the Saudi Personal Data Protection Law (see section: Lawful Basis for Processing). Collected data will be used for customized products and services of high quality. It is subject to customer awareness and consent. In case of rejection to use personal data, it may impact the ability to provide the requested products or services.
Type
Details
Identification data
Full name, gender, place and date of birth, nationality, IQAMA, driving license number, photo, signature, customer account number, customer ID, passport number, proof of identity.
Contact information
National or business address, email address, telephone number.
Sensitive data
Health data, biometric data, and religion details
Financial information
Loan details, transactions, Income and other revenues, Insurance data
Education and employment information
Employment details, Educational and professional certifications, Current and past employers details, date of joining, dependents information.
Interaction data
Comments, suggestions, records of communications via phone, email, WhatsApp, social networks.
Video surveillance data
Data from video protection systems, including surveillance cameras.
Device data
IP address, technical characteristics, and unique identification data.
Login credentials
Personalized security features for connecting to our websites and applications.
Legal and regulatory requirements
Information required by the Bank for legal and regulatory requirements (Mandated by SAMA and other competent authorities) such as Know Your Customer (KYC) and Anti-Money Laundering (AML).
In order to provide our services, we process personal data that we obtain from the following sources:
We process your personal data according to the principles outlined in the Saudi Personal Data Protection Law (PDPL) for the purposes for which it was collected. The lawful basis for processing includes:
In alignment with the requirements of the Personal Data Protection Law, the Bank may disclose your personal data to a third party in the following cases:
For the legitimate interests of Bank AlJazira without affecting your rights and interests and provided that the data is not sensitive data, such as:
Please note that Bank AlJazira provides only the minimum information required to facilitate the purpose of disclosure of personal data. Some examples of cases where the Bank never shares personal data include:
In some circumstances, the transfer of your personal data outside the Kingdom of Saudi Arabia may be required, with appropriate safeguards in place to protect your data as required by applicable law.
At Bank AlJazira, the security and privacy of your data is one of our top priorities. We pride ourselves on implementing leading security measures to protect your personal information, including advanced cybersecurity monitoring, strict access controls, encryption, and regular security assessments to ensure your data remains safe from unauthorized access, disclosure, alteration, or destruction. To maintain an updated and technically and physically up-to-date security to protect you and the bank from loss or theft. At Bank AlJazira, we are keen to, but not limited to:
It is also worth noting that the Internet is not a completely secure space, and the bank cannot be held responsible for third parties or external links.
Personal data will be stored for as long as necessary to achieve the purpose for which it was collected unless it is required to retain it for a longer period to comply with another system or a legal purpose such as to comply with a judicial or court order or under rules and regulations with which the Bank complies. When storing data, Bank AlJazira takes all reasonable steps to protect your personal data from misuse, loss, unauthorized access, modification or disclosure. Personal data is archived in a secure environment and subject to the Bank's internal best practices and restrictions for protection. In the event of destruction, your personal data is destroyed using secure methods such as shredding or demagnetization, or the data is anonymized to prevent individuals and their data from being re-identified.
You have rights in relation to your personal data, including:
Bank AlJazira shall act upon any request for such rights within thirty (30) days without delay and shall keep a record of such requests. This period may be extended to an additional 30 days in certain circumstances, depending on the nature of the request, provided that you are informed in advance of the extension with the reasons for the delay.
To exercise any of the above data subject rights, or have any questions or wish to contact us regarding the contents of this Privacy Notice please contact us via email: DataPrivacyOffice@bankaljazira.com .
The supervisory authority responsible for Bank Al-Jazira's activities is the Saudi Central Bank (SAMA) with regard to data protection complaints.
Governing Law and Dispute Resolution: This Privacy Notice is subject to the laws and regulations in force in the Kingdom of Saudi Arabia, and any dispute thereon shall be referred to the competent courts in Riyadh for adjudication.
Please do not share personal data on Bank Aljazira social media platforms. Contact us directly via:
https://www.bankaljazira.com/ar-sa/Contact-Us
Bank AlJazira is not responsible for any personal data shared over social media platforms and shall only be communicated through the official channels.
We may use your personal data for marketing purposes with your consent. You can withdraw your consent to receive such marketing notification through the mobile app by following these steps:
We use cookies to monitor how people use our website. A cookie is a piece of information stored on your computer's hard drive that records how you have used a website. This helps us understand how our customers use our website so we can develop and improve it. For more information, please contact our Data Privacy Office (DPO) at DataPrivacyOffice@bankaljazira.com .
This Privacy Notice may be subject to periodic updates. Data Privacy updates will be through Bank AlJazira website. Last update on April 24, 2025.
Keeping your personal data accurate and up to date is very important for us. Please contact us for any changes to your information during your relationship with us. If you have any questions about this Privacy Notice or require further information, please contact our Data Privacy Office (DPO) at DataPrivacyOffice@bankaljazira.com .
Disclaimer: This Privacy Notice is not intended to create any contractual rights, nor does it create any obligations on us to or on behalf of any third party. Bank AlJazira assumes no responsibility for third-party websites, and this Privacy Notice will not apply. We also recommend that you review the privacy notice of any other sites.