Credit Advisory

Providing assistance and advices to customers in making the right banking decisions.

Awareness and Education

Increasing customer awareness of the banking products and services that best suit their needs and as well as enhancing their understanding of their banking rights and responsibilities. 

Credit Advisory Services

How Credit Advisory Can Help?

Credit Advisory section has a dedicated team with excellent banking experience to:

  • Deal with disputes between the customer and the concerned departments in the bank that issue credit cards, debit cards and loans without going to SAMA.
  • Provide customers with guidance, advices and successful banking solutions for customers that applied for personal finance or mortgage or credit card to help them in making the right banking decisions and provide them with full information of the credit contract and how it could match their other financial commitments.
  • To guide the customers, how to be aware of their rights and responsibility as well as bank rights.

Credit Advisory Tips

How to manage your money step by step

Do you feel like whatever you earn every month is slipping through your fingers? Many share the same feeling, most of us are lost when it comes to money management.

So that to control this issue, All you need is a little bit of time to read the simple, step-by-step method we’ve outlined for you to start managing your money to accomplish your financial objectives.

Plan your finance smartly

Financial goals reflect things you want to do with your money within a certain period of time. Setting these goals will help you understand the value of money and encourage prudent spending. Be sure to know how long you should plan for each goal.

Are they short, medium or long term goals? Which one of the following are your financial goals?

  • Buying a House
  • Buying a car
  • Traveling
  • Child’s education plan

Know where your money goes to

Start developing a spending plan so that it’s easier to achieve your goals. Remember that your aim is not to cut your budget but to note the direction of your you will know:

  • Where and how you spend your money?
  • How much you owe monthly?
  • How much is left at the end of the month?

Then, look through your list of expenses and determine if they are a necessity or luxury item.

Be Committed

Many times goals are not reached because the action was never taken. Having a plan, by itself, doesn't mean you will reach your goals. You must be committed to do the things listed in your plan.

Remember SMART Goals should be :

  • S- Specific
  • M-Measurable
  • A- Achievable
  • R- Realistic
  • T- Time

Tips You Should Know :

  1. Purpose of the loan
  2. Loan period suit you (short, medium, long).
  3. Source of repayment
  4. Method of payment
  5. Bank rate and fees/charges.
  6. Principle amount including bank interest
  7. Transparency and credibility when fill the application
  8. Red and understand terms and condition for product & services and get your copy either Arabic or English
  9. Be committed on payment to avoid delinquency.
  10. Get a credit advisory consultation if needed.

Education And Awareness


Financial Awareness and Education Portal

Awareness and Education portal established to Increase customer awareness of the banking products and services that best suit their needs as well as enhancing their understanding of their banking rights and responsibilities and financial planning.

Awareness is power especially designed to equip people (in all life stages) with essential financial knowledge ,providing them the confidence and ability to make responsible financial designs.

Life stages

We go through different stages in life, facing different situations and embark on new adventures each time. Be prepared to face your future. Be sure that you and your family are financially secure. Learn how you can make the most of your money with our life stages financial strategies.

Kids Plan:


Provide practice developing effective spending plans and following where money goes.

  • Grades: between 6- 12 years old.
    Children in grades 6 -12 are capable of managing small amounts of money. They can divide their money into several categories, including "spend," "save," and "give." At the same time, they can spend their money and keep a record of what was spent and what was saved.

Teens Plan:

  • Children between 13-17 years old.
    A teenager between 13-17 years old should have a strong background in financial fundamentals by the time he or she attending college . The education and awareness training here build upon that foundation with discussion of the skills required to meet a lifetime of financial challenges.
    Also to provide them with an opportunity to learn more about decision-making, to be encouraged to consider various topics related to career planning.


This is the time that you need to deal on your own and managing your personal finances. Learn to manage your money properly and calculate your budget

Consider putting your allowance into a bank account . Providing you with an efficient way to save and withdraw money, this account will also enable you to apply for internet banking services to conduct online banking.

You should learn the basics of saving to ensure continued financial stability and security.

Special needs:

Everyone you know and everyone you will ever meet is special and different in some way. Often, the hard part is accepting others because they are different and knowing how they might want to be treated.

Plan for future development of the personal and finance skills. There are a lot of products and services to meet the needs that will help you cope with the circumstances of life.

Start Now:

Place the proper plan suits your needs and requirements ... and do not forget your goals should be SMART that giving criteria to guide in the setting of objectives

Consumer Protection Code

Consumer Protection

Click here to view or download the file.

Financial Consumer Tips & Alerts

Common Fraud

Spam Emails are a type of spam that is distributed by Emails involving nearly identical messages sent to numerous recipients by email. The messages may contain disguised links that appear to be from familiar Sender/Websites but in fact it leads to phishing web sites or linking to a malware trap. Spam emails may also include malware as scripts or other executable file attachments. Definitions of spam usually include the aspects that email is unsolicited and sent in bulk.

Do’s & Don'ts to Spam E-Mails:

  • Don't release any emails that seem Suspicious in your email SPAM Quarantine.
  • Don't Open suspicious emails.
  • Don’t Release emails in your SPAM quarantine without reading the email body in the quarantine itself.
  • Do verify the sender of the email in the SPAM Quarantine and make sure it is the same sender once you released it.
  • Do take a moment and think prior to Releasing, Replying or Forwarding to an E-mail.
  • Do Verify the email with the sender in case you know him.

Foreign scams: phone call about a foreign investment that is 'too good to be true'.

Telemarketing scams: commonly include prize offers, travel packages, investments, charities, work-at-home schemes, magazine sales, and business /educations opportunities.

Automatic debit scams: fraudulent telemarketers use this technique to improperly take money from accounts. DO NOT give out account information over the phone unless you are familiar with the company.

Toll-free scams: Make sure the calls are really free.

Prepaid phone card scams: Selling prepaid calling cards may involve a multi-level marketing scam with a large up-front fee.

Financial Tips / Alerts

Fraud Warning Signs

How to avoid becoming a victim

  • High-pressure sales techniques
  • Insistence on an immediate action
  • Offers that sound too good to be true
  • A request for your credit card number for any purpose other than to make a purchase
  • An offer to get your money quickly (e.g. send someone to your home or office to pick it up).
  • A statement that a product or service is free, followed by a request that you pay for something.
  • Claims of an investment that is 'without risk'.
  • Inability or refusal to provide written information or references about the company, product, service or investment.
  • Don't be pushed into a decision
  • Request written information about organization and product or investment.
  • Don't buy anything on terms that you don't fully understand
  • Request the name of the government body by/with whom the firm is regulated or registered
  • Investigate the company or organization.
  • Find out about refund, return and cancellation policies.
  • Don't believe testimonials you can't verify.
  • Don't provide any personal financial information. If you must, hang up!

Customer Responsibilities

Sequence Responsibilities Followed procedure
1 Be honest with the information you provide Always give full and accurate information when you are filling in any documents of the finance entity. Do not give false details or leave out important information.
2 Carefully read all the information provided by your finance entity Consumers should read all details that highlight the obligations incurred in return for a financing product or service and make sure they understand such obligations and are able to commit to their conditions.
3 Ask questions It is important to ask questions to the finance entity’s employees about anything that is unclear or a condition that you are unsure about. The staff will answer any questions in a professional manner to help you in decision-making.
4 Know how to file a complaint You can be proactive in using this service and knowing how to escalate your issue to higher levels, if appropriate. Your finance entity will provide you with details on how to file a complaint and the timeframe for their response.
5 Use the product or service in line with the terms and conditions Do not use the product or service, except in accordance with terms and conditions associated with them, and after making sure of your complete understanding.
6 Avoid risk Some financial products or services carry risks and your finance entity should clearly explain these to you. Therefore, the customer shall not purchase any product or service where he feels that the risks do not suit his financial situation.
7 Apply for products and/or services that meet your needs When making a request for a product or service, you should make sure that it suits your needs. You should disclose all financial obligations with all parties.
8 Report unauthorized transactions to your bank The customer should, if he detected any anonymous transactions on his account, notify the finance entity immediately.
9 Do not disclose your personal information Under no circumstances should you provide any personal details to any other party.
10 Update your information You should keep your personal information updated, including contact information, and when so requested by the finance entity.
11 Your mail addresses Provide your own mail address (regular mail and email) and contact details when required by the finance entity. Do not use mail addresses of others, which may expose your financial information.
12 Power of Attorney: Be careful when dealing with Power of Attorney in your financial transactions
13 Review all of your information: Review all of your information you provided in the application forms to avoid any errors. The finance entity should provide you with a copy of your signed contracts and documents, and shall keep them in a safe place.
14 Repayment of Monthly Payments You shall, without delay, make all due payments on their maturity date. Late payment is deemed a violation of the contract.
15 Financed Asset Maintenance and Responsibilities before Official Authorities Consumers should maintain the financed asset and assume responsibility before official authorities for any misuse

Communicate with a Credit Advisory

Dear Customer,

Contact us to get advices on the best products that suits your financial status and obligation. Our advisors will support you with the highest level of transparency in order protect your banking rights.