POS Terminal Operations Guide
Purchase Transaction
A purchase transaction is the process through which a specific amount is deducted from the customer’s account when buying a product or service using an electronic payment card via the Point of Sale (POS) terminal.
Purchase Steps
- From the main screen, select "Purchase".
- Enter the transaction amount (in Riyals and Halalas), and verify it before proceeding.
- Present the customer’s card using one of the following methods:
- Insert the card into the chip reader.
- Use card contactless payment feature (mada Atheer).
- Use digital wallets via mobile phone, such as Apple Pay or Samsung Pay.
- The device will prompt the customer to enter their PIN code, if required.
- Upon verification and approval from the issuing bank, a transaction receipt will be printed.
- The receipt is handed to the customer, and an additional copy may be printed if needed.
Daily Reconciliation
Reconciliation is the process of collecting all financial transactions processed through the POS terminal during the day and sending them to Bank AlJazira for accounting procedures and transferring the amounts to the merchant’s account.
Objectives of Settlement
- Ensure accurate recording of all financial transactions.
- Verify that the total sales match accounting records.
- Close the business day in an organized manner.
Steps to Perform Settlement
- From the main menu, select "Merchant Operations".
- Enter the merchant’s PIN.
- Select the "Settlement" option.
- Wait for the process to complete and for the settlement receipt to be printed.
Contents of the Printed Report
- Number of transactions by type.
- Total value and volume of transactions.
- Date and time.
Printer Paper and Maintenance Request
This procedure ensures the availability of printer paper rolls for the POS terminal to avoid interruptions during daily transactions and allows for maintenance requests in case of malfunctions or errors.
Indicators That Paper Needs Replacing
- A warning message appears on the screen indicating paper is out.
- Receipts are printed partially or with faded text.
- The printer stops working unexpectedly.
Steps to Replace the Paper Roll
- Open the printer cover.
- Remove the concumed paper roll.
- Insert a new paper roll and ensure the end of the paper extends outward.
- Close the cover securely.
- Perform a test print to ensure the device is ready.
To Request New Printer Paper
- From the main menu, select "Merchant Operations".
- Enter the merchant’s PIN.
- Select "Paper Request".
You can also contact Bank AlJazira Merchant Support at 920003112 to request new paper rolls or submit maintenance requests.